Effective Date: 01st Jan 2025

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1. Introduction

Welcome to Adiah Concepts!
These Terms and Conditions ("Terms") govern your use of our short-term rental accommodations and experience services.
By booking, accessing, or using any of our services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, you must not use our services.

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2. Services

Adiah Concepts offers:

• Short-term rental accommodations (fully furnished apartments, villas, or homes).

• Experience-based services (such as guided tours, curated cultural activities, dining experiences, wellness activities, etc.).

Each booking is subject to the specific terms outlined at the time of reservation.

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3. Booking and Payment Terms

• Reservations are confirmed only upon receipt of full payment or a deposit as specified at the time of booking.

• Payment Methods: Payments are accepted via Mpesa, Bank or Credit card

• Rates are subject to availability and may change without prior notice before booking confirmation.

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4. Cancellation and Refund Policy

• Cancellations made 5days before check-in or experience date may receive a partial or full refund, depending on the specific booking policy.

• No-shows or late cancellations may result in forfeiture of payment.

• Changes to bookings must be requested in writing and are subject to availability and approval.

Note: Certain experiences may have different cancellation terms based on provider arrangements.

5. Guest Responsibilities

Guests must:

• Treat the property and any equipment with care and respect.

• Abide by occupancy limits and house rules provided at check-in.

• Avoid causing disturbances or engaging in unlawful activities.

• Be responsible for any damages beyond normal wear and tear.

Failure to comply may result in additional charges or immediate eviction without refund.

6. Experiences and Third-Party Services

• Some experiences may involve third-party vendors or independent contractors.

• Adiah Concepts is not liable for any injury, loss, or damage resulting from participation in third-party activities.

• Participants join activities at their own risk and must ensure they meet the necessary fitness, health, and insurance requirements.

7. Limitation of Liability

Adiah Concepts will not be held liable for:

• Loss, theft, or damage to personal property.

• Personal injury or accidents occurring on the property or during experiences, unless caused by proven negligence.

• Any disruptions caused by force majeure events (e.g., natural disasters, government actions).

8. Privacy Policy

We respect your privacy.
Information collected during booking is used only for reservation management, communication, and enhancing customer experience, as detailed in our Privacy Policy.

9. Changes to Terms

Adiah Concepts reserves the right to amend these Terms at any time.
Changes will become effective immediately once published on our website or communicated through official channels.

10. Governing Law

These Terms and your use of our services shall be governed by the laws of the Republic of Kenya (or the jurisdiction where the property is located).

11. Contact Information

For questions, concerns, or support, please contact us:

Adiah Concepts
Email: Info@adiahconcepts.com
Phone: + 254 714 6610 775
Website:www.adiahconcepts.com